Severity Definitions

Severity 1 (Critical)

Production System:
- Down
- Crashing
- Data Corruption
- Use of Application Halted

Severity 2 (Significant)

Hardware Error - Server Faults
Software Error - Critical Program Failure
Severely Degraded Performance
Important Functionality Unavailable

Severity 3 (Minor)

Incorrect Behaviour, Workaround Available
Hardware Error - Workstation Faults
Minimally Degraded Performance

Severity 4 (Information Request)

Information Required/"How To"
Enhancement Request
Documentation Clarification