Technical Support Request

To submit a request to our technical support team please complete the form below.

If your issue is URGENT (Severity 1 or 2) please follow-up immediately by telephone (+44 70 1071 0432) to ensure prompt attention.
Subject to your Service Level Agreement, technical support is available 24 hours a day, 7 days a week. If you require a response out of normal UK business hours, please provide a mobile telephone number on which you may be reached.

Contact Name		required
Company Name		required
Customer Reference	(eg. ABC123)	please refer to a recent invoice
Email Address		required
Telephone	primary alternate	required for Severity 1 or 2
Severity		click here for definitions
Users Affected		approximate number
System(s) Affected
Symptoms		include any error codes or messages displayed, and steps necessary to reproduce the issue. email screen prints directly to support.
Diagnosis		if you have attempted to fix the issue yourself, please explain how and the results observed (optional).